Refund Policy - Just Genuine

Return Policy

Last Updated: Nov 2023

At Just Genuine Online, we strive to provide you with the best products and services. If you are not completely satisfied with your purchase, we offer a return policy to make the process as convenient as possible. Please read our return policy carefully.

1. Return Period

You have up to 24 hours from the date of delivery to initiate a return. If 24 hours have passed since your purchase was delivered, unfortunately, we cannot offer a return or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

3. Return Charges

A return charge of 15 AED will be deducted from your refund to cover return processing and restocking costs. This return charge will be applied to all returns, except in cases where the return is due to an error on our part or a defective product.

4. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at info@quality.foxiomlabs.com within the 24-hour return window.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you through the return process and provide you with instructions on how to return the item.

5. Refunds

Once we receive your returned item and inspect it to ensure it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase, minus the return charge.

6. Shipping Costs

Shipping costs for the original purchase are non-refundable. You will be responsible for covering the cost of return shipping.

7. Exceptions

Some items may not be eligible for return, including:

8. Contact Us

If you have any questions or need further assistance with our return policy, please contact us at info@quality.foxiomlabs.com

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